Frequently Asked Questions
Welcome to the Pro Systems Frequently Asked Questions center! We’ve compiled detailed answers to the most common questions about our services, guarantees, and operations in Mobile and Baldwin County, Alabama. Whether you’re curious about our 1-year workmanship guarantee, need to know about 24/7 emergency service, or require specific information on your new whole-home generator or HVAC efficiency, you can find the answers here. Use the quick-access links below to jump directly to the section relevant to your needs, including general company information and specific details for our HVAC, and Electrical expertise.
General Questions
Is there an after-hours number or an emergency number?
Yes, for any emergency or after-hours service needs, you can reach Pro Systems at (251) 680-7500 24/7. Our team is available to assist you with urgent situations, ensuring you have reliable support when you need it most.
Are your technicians licensed and insured?
At Pro Systems, we are a fully licensed and insured company operating in Alabama. This provides you with peace of mind knowing that our work is performed by qualified professionals and is backed by comprehensive insurance coverage.
Do you provide free estimates for your services?
Yes, we offer free, no-obligation estimates for all our services. We believe in transparent pricing and will provide you with a detailed quote before any work begins, so you know exactly what to expect.
What areas do you service?
We proudly serve the communities of Mobile and Baldwin County, Alabama. Our team is dedicated to providing expert plumbing, HVAC, and electrical services to both residential and commercial clients throughout these areas.
Do you offer a satisfaction guarantee?
Yes, we stand by our work with a 1-year workmanship guarantee. Our commitment to quality means we ensure every project is completed to the highest standards, and we will address any issues that may arise within the first year of completion.
What payment methods do you accept?
For your convenience, we accept multiple payment methods, including check, ACH (Automated Clearing House), and credit card. We strive to make the payment process as easy and seamless as possible for all our customers.
Do you offer any financing options for large projects?
Yes, we understand that large projects like a new HVAC system or a standby generator can be a significant investment. We offer flexible financing options to help make these projects more affordable. Contact us for more details and to discuss a plan that works for you.
What services do you offer?
Pro Systems is a full-service provider specializing in essential home and commercial systems. We offer a comprehensive range of services, including electrical, plumbing, HVAC and commercial renovations. Our experienced team is equipped to handle everything from minor repairs to large-scale installations.
Do you have a question about Professional Systems that you don’t see above? Contact us! Call 251-680-7500 or send us a message.
Electrical Questions
What are the benefits of a whole-home standby generator?
A whole-home standby generator provides uninterrupted power after an outage. It automatically detects a power loss and turns on, ensuring your lights, HVAC, refrigerator, and essential appliances remain on. This offers crucial peace of mind and protection for your home and family.
What are the signs of faulty wiring in a home or office?
You should be on the lookout for:
Frequent tripped breakers.
Lights flickering or dimming when appliances turn on.
Outlets or switches that are not working.
A buzzing sound or a burning smell coming from outlets or the electrical panel.
Can you assist with wiring for a home remodel or new construction?
Yes, our skilled electricians are experts in handling the complete electrical wiring for both home remodels and new construction projects. We ensure all wiring is safe, up to code, and properly configured for your needs.
Do you install lighting fixtures and ceiling fans?
Yes, we provide professional installation services for a wide range of electrical fixtures, including lighting fixtures and ceiling fans. Our team ensures they are installed safely and correctly.
What is the difference between a circuit breaker and a fuse box?
A circuit breaker is a modern, reusable safety device that automatically trips (shuts off power) when an electrical overload occurs. It can be reset with the flip of a switch. A fuse box uses a one-time-use fuse that melts and breaks a circuit in an overload, requiring a replacement fuse to restore power.
Do you install generators?
Yes, as a certified dealer, we specialize in the professional installation of Generac generators for residential and commercial use. We handle the entire process from selecting the right unit to final installation.
Can you help protect against lightning?
Yes, as a UL Listed Lightning Certified Installer, we are qualified to install comprehensive lightning protection systems for homes and businesses. These systems safely route lightning strikes away from the structure, protecting your property and electronics from damage.
Do you have a question about our electrical services that you don’t see above? Contact us! Call 251-680-7500 or send us a message.
Heating, Ventilation and Air Conditioning (HVAC) Questions
How often should I have my HVAC system serviced?
We recommend a yearly professional service for your HVAC system. Regular maintenance ensures your unit runs at peak efficiency, prevents unexpected breakdowns, and extends the lifespan of your system.
What are the signs that my AC unit needs to be repaired?
Common signs include:
The age and overall condition of the unit, especially if it is 10-15 years old or older.
Frequent and recurring problems that require multiple repairs.
The unit struggling to keep your home cool during hot weather.
Do you offer maintenance plans for HVAC systems?
Yes, we offer comprehensive HVAC maintenance plans designed to keep your system in top condition. Our plans include regular inspections and tune-ups that can help you save money on utility bills and avoid costly emergency repairs.
How can a new HVAC system save me money on my utility bills?
Newer HVAC systems are designed to be significantly more energy-efficient than older models. By upgrading, you can dramatically reduce the amount of energy needed to heat and cool your home, leading to noticeable savings on your monthly utility bills.
What are the best thermostats for energy efficiency?
We highly recommend Ecobee smart thermostats. These devices provide advanced control over your HVAC system, allowing you to create custom schedules, monitor energy usage, and even control the temperature remotely, which helps optimize your energy consumption.
Why does it feel like my AC is not cooling/heating my house?
While an issue with the AC unit itself is possible, poor cooling can often be attributed to other factors, such as:
Lack of proper insulation in your attic or walls.
Old, inefficient windows that let cool air escape.
Bad door seals that allow drafts and air leaks.
Do you have a question about our HVAC services that you don’t see above? Contact us! Call 251-680-7500 or send us a message.